SHIPPING AND COST GUIDELINES
RIGHT OF WITHDRAWAL & RETURNS
You have the right to withdraw your purchase within 14 days after receiving the item, without giving any reason. As soon as we have received and processed the returned items, the order amount will be refunded to the buyer. For the right of withdrawal to apply, the item(s) must be unused, and the product and packaging must be in unchanged and resalable condition. This means you cannot use the product, remove labels, or break any seals. To exercise the right of withdrawal, the item(s) must be sent back to Aarja Health AS in the original packaging. According to the Withdrawal Act section 15, return costs shall be borne by the buyer.
Send us an email at support@aarjahealth.no, or download the withdrawal form here.
We need the following information:
a) order number (found in the order confirmation, packing slip, or invoice)
b) your name and contact information
Refund of returns:
If you paid by card, we will refund the amount to the same card used for the purchase. Returns are normally processed within 3-5 business days. If you have questions regarding the refund, please contact us directly by using our contact form here, or contact us at support@aarjahealth.com
If you paid with Klarna, Klarna will refund you once we have approved the return.
If you paid with Vipps, the amount will be refunded to the bank account linked to your Vipps account.
Items must be sent via Posten (Bring).
COMPLAINTS
After receiving the products, you must, as soon as possible, check whether the delivery matches the order confirmation, whether the products were damaged during transport, or if there are defects or faults with the products.
If the products have defects or faults when you receive them, you may, depending on the circumstances, demand correction of the defect, replacement, price reduction, compensation, or cancellation of the purchase. Notification of defects and faults can be given to us orally or in writing by informing customer service within 14 days after you discovered the defect or fault. For evidential reasons, we recommend sending complaints in writing to customer service with a photo. We will confirm receipt of all complaints in writing and handle the complaint within 7 business days.
Contact information for complaints:
Email: support@aarjahealth.no or use our contact form here.
DISPUTE RESOLUTION
The parties shall attempt to resolve any disputes amicably. The buyer can contact the Consumer Council for assistance in a possible dispute with the seller, or the EU Commission's complaint portal can also be used if you want to file a complaint. This is especially relevant if you are a consumer residing in another EU country.
UNCLAIMED SHIPMENTS
We deliver all orders through Bring in Norway or PostNord. Packages are held at the last stop for 7 days (note that this may vary and can be up to 14 days). You will receive a notification when the package arrives. If you have not received the package notification or picked up your package, you can contact us. Unclaimed shipments will not be returned unless you contact our customer service to declare it. All unclaimed packages will automatically be charged NOK 100 for postage and handling related to the refund.
Contact us if there are problems with your shipment or order.
COMPANY DETAILS
Head Office, Norway
Aarja Health AS
Altaveien 94, 9513 Alta, Norway
Email address: support@aarjahealth.no - phone: +47 78 44 20 00
Website: aarjahealth.no
At Aarja, we believe in transparency and quality. We promise that all our products are made to the highest quality standards. If you are not satisfied with the quality of our products/services, please contact us so we know how to improve and serve you better.